Shipping and Delivery
We offer a number of different shipping and delivery options to cater to our customers' requirements. We try to offer the most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third party delivery service providers. Where possible, we subsidise the shipping charge and do not pass this on to our customers.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.
Out of Stock
Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.
In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of an item being out of stock, confirming that any pre-authorisation has been released and/or payment refunded for the goods in question, in line with our payment terms. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way and any out of stock item will be refunded via the same payment method used.
We are happy to exchange or refund goods if returned within 28 days of purchase and provided that they remain unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied with your purchase order details.
Returning an Unwanted Item
If you wish to return an unwanted item, you may do so, once you notify us within 28 days of receipt of the order via the online Contact Us form. We will be in touch as soon as we are notified of the return. The item must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Please note that it is your responsibility to return this item in protective packaging and you are responsible for return postage costs. You must also ensure that you quote your order reference number on the return. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.
Details of how to return an item to us are also outlined on the Despatch Docket included in your delivered package.
Once the item is received back to the warehouse it will be checked and granted it meets these conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.
We can't offer refunds or exchanges, unless faulty or not as described, on the following items:
Nursery items, for hygiene reasons.
This does not affect your statutory rights.
Returning Incorrect Items
Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer carton that differs in description to the items ordered. If you receive an item which differs in description please ensure that you check inside the box to confirm that the correct items are inside the box.
Where you have received the incorrect items, we will arrange collection of the incorrect items within 7 days and arrange re-delivery of the correct items.
Returning a Damaged or Faulty Item
Damaged in Transit
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us page. Where the damage is not noticeable until you open your parcel, after you have signed for delivery or where the parcel is delivered via Royal Mail which cannot be refused, then you must notify us within 48 hours via our online contact us form page. We will then advise on how best to proceed. Please check all contents on receipt of your order.
We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.
For help and advice on what to do if your items are damaged in transit, please feel free to contact us.
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights. This item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement / repair / refund) which is at our discretion.
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We are happy to return such items to the customer at the customer's cost. In Dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
For help and advice on what to do where you believe an item to be faulty, please see contact us for help.
Suggest that before you return an item as faulty, please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.
Returning a Large Bulky Item
For the purposes of this returns policy, "large bulky item" means any item that is over 45kg, e.g. a large outdoor playhouse.
If you are unhappy with your large item, you may return it to us within 28 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging.